Which instruments do you use?
Over a hundred, and we tell you which is which. The clinical core is published and validated: PHQ-9, GAD-7, the NIMH ASQ suite, NIDA and NIAAA substance tools, PCL-5. Around those we've built our own indicators for what no validated instrument covers, like burnout, caregiver strain and attendance barriers. We select them with you based on who you serve and what you're required to screen for, they're age-gated so only valid tools appear, and they run in multiple languages.
How long does a screening take?
Most take a few minutes. Brief instruments take under a minute and longer ones rarely exceed ten.
Is this a diagnosis?
No. A screening indicates whether someone may benefit from further evaluation. Diagnosis is made by a qualified professional, and nothing we produce substitutes for that.
What happens when a screen is elevated?
The result is flagged at scoring with the items that triggered it, and it goes to the person you name. Who that is, how fast they're told, and what they do next is written into your protocol before go-live rather than left to the moment. Instruments that carry a suicidal ideation item are treated differently: any endorsement triggers review, whatever the total score says.
Can results go into our EHR?
Yes. Results are delivered into your record system so the chart remains the source of truth. Epic is live per site at onboarding. Tell us what you run and we'll be straight about what it takes.
Do we have to add staff to run this?
No. The people you have now hand someone a tablet. Scoring, flagging and reporting happen without anybody doing arithmetic, and the result is in the chart before the visit ends.
We already screen. Why would we change?
Most facilities that tell us this are screening some patients, on paper, in one department, with the results living in a drawer. The difference is coverage and what happens next: every eligible visit, scored the moment it's submitted, in the chart, with a written protocol for the elevated ones and a trained person who knows what to do with a flag.
How long does it take to go live?
Most of the work is decisions rather than build. Four of the six onboarding steps happen once, the tablets arrive configured, and the chart connection is a checkbox on your go-live list. Tell us your sites and we'll give you a date rather than a range.
Do you hold student data?
We hold IDs and results. No names, no dates of birth, no addresses. The key that turns an ID back into a student sits with the district and is written into the contract, which is the FERPA answer: with the key on your side, what we hold isn't identifiable student data at all.
How does consent work?
It runs the way your district already runs it, active consent or passive opt-out, collected by you before a link goes out. We build the screening window around your process rather than asking you to change it. We provide the consent forms in English and Spanish, and we work with either regime, opt-in or opt-out, depending on what your state requires.
Who sees a result?
The people the district names, and nobody else. Parents see their own child only. Results are non-diagnostic and become a record only when the school puts them into play.
Can we screen teachers too?
Yes, and they're two different things. Teachers rating students is part of the student flow. Teachers screened about their own wellbeing is employee health data, kept on a separate footing with its own instruments and its own reporting.
Is a screening a diagnosis?
No. A screening indicates whether somebody may benefit from further evaluation. Diagnosis is made by a qualified professional, nothing we produce substitutes for that, and every report we deliver says so on its face.
Does the staff training count for anything?
Yes, and that's half the reason districts say yes. It runs about two hours and counts toward continuing-education hours. New York runs through a CTLE-approved sponsor. Tell us your state and we'll tell you exactly what it counts for there.
How long from signature to the first screening morning?
Two to four weeks in most districts. The long pole is usually consent and the roster, both of which are your process rather than our build.
Do we ever find out who took it, or what they scored?
No. What you receive is counts and bands for the population. There's no name, no ID, no item answer and no individual score in anything we send you, and there's no setting that turns one on. If that's a problem for the program you had in mind, we're the wrong vendor and we'll say so in the first meeting rather than the fourth.
Is this a clinical record, or an employment record?
Neither, and that's the point. Screening somebody as an employee is employee health data, which sits on its own footing with its own instruments and its own reporting. We don't blend it with the clinical programs we run for hospitals or the student programs we run for districts, because they're not the same thing in law.
What happens when a screen comes back elevated?
The result is flagged at scoring with the items that triggered it, and it goes to the person you named. Who that is, how fast they're told, and what they do next is written into your protocol before go-live rather than decided in the moment. The completion screen also carries crisis line details for the person themselves. Instruments that carry a suicidal ideation item are treated differently: any endorsement triggers review, whatever the total score says.
Do people have to take it?
That's your decision to make and ours to build around. Consent is captured before the first question either way, and a decline reaches you as a number rather than a person, so nobody can be managed differently for having said no.
What do we actually get at the end of it?
A population report. How many were offered it, how many completed it, and how those completions split across minimal, moderate and high. Every line on it's a count, and it arrives when the window closes rather than while people are still taking it.
The questions a CFO asks first
We'd rather answer these plainly than make you dig for them in a proposal.
How do you get paid?
The facility or the organization pays us to run the program. We're not a billing company, we never touch a claim, and we take no percentage of anything you collect. On the medical side you bill the encounter under your own workflow and keep one hundred percent of the reimbursement.
Is the screening billable?
That's a question for your billing team, and we won't answer it for you. What we can tell you is how the program is built: the screening happens inside a visit you're already having rather than as a separate appointment nobody schedules, and the result is in the chart before the visit ends. We don't advise on coding and we don't submit anything on your behalf.
Are there costs that show up later?
Ask for the quote itemized and you'll get it itemized. We provide the tablets, and the staff training happens at onboarding as part of go-live rather than as an add-on you discover at renewal.
Do we have to buy hardware or software?
No. We provide the tablets already configured. If you'd rather use a link or a phone instead, those cost nothing to switch on and most programs end up running two channels because one never reaches everybody.
What's the return on this?
It depends entirely on your setting, and anybody who quotes you a single number across hospitals, districts and employers is selling you something. We'll build the case with your own volumes in front of you, and we'll show you what you'd pay next to it rather than after it.
What happens if we stop?
Your record system is the source of truth and it stays with you. What we hold is results, and they come offline thirty days after the window closes. That schedule is written into the agreement rather than decided afterwards.
Can we see the numbers before we sign?
Yes, and you should insist on it with any vendor. Our pricing and what it's based on go in front of you before anything is signed.
For whoever has to approve this
Your counsel, your privacy officer and your IT lead all ask versions of the same four questions.
Is it HIPAA compliant?
We minimize PHI by design: no patient names are stored, and results are linked only by a coded ID your system controls. Because screening results are still protected health information, we sign a BAA with every healthcare client.
What do you actually hold about a person?
On the medical side we hold no patient names. The patient is identified inside your account only. On the school side we hold IDs and results and never names, and the key that turns an ID back into a student stays with the district.
Do you use AI on people's answers?
No. Scoring is deterministic arithmetic against each instrument's published thresholds. Responses are never sent to any AI system for interpretation.
How long do you keep anything?
Thirty days. A result stays live for thirty days after the window closes, then it comes offline. What's kept after that is the ID, the date, the result and the consents, which is the minimum that lets you compare one screening window to the next. The schedule goes in your agreement so you can read it rather than take our word for it.
Who can see the results inside our own organization?
The people you name, and nobody else. That list is agreed before go-live and it's part of the same conversation as the elevated-result protocol, because the two questions are really one question.
What if a device is shared between people?
The session wipes itself on a short timer after somebody submits, so a tablet is safe to hand straight to the next person without anybody standing over it.
